Privacy Policy
This policy explains how Pacific Direct Company (PDC, we, us) handles personal information collected through this website. Last updated: October 4, 2026.
Information we collect
When you send a request through our form, we collect the details you provide: your name, email address, company and role (for business requests), the item you are looking for, where it is located, where it should be delivered, and your message. Our web server also keeps standard technical logs, such as IP address and browser type, and the site may store a cookie that remembers your language choice.
How we use it
- To reply to your request and send you quotes and next steps.
- To search for, check, buy, export, and ship items on your behalf.
- To keep the website secure and working properly.
- To meet legal and accounting obligations.
Who we share it with
We share information only as needed to handle your request: with suppliers, dealers, exporters, inspection companies, freight forwarders, customs brokers, and licensed real estate brokers, and with service providers that host this website or deliver our email. We do not sell your personal information.
International handling
Sourcing from Asia and delivery to the United States mean your information may be handled in both regions.
How long we keep it
We keep request information for as long as needed to handle your request and keep our business records, then delete or anonymize it.
Your choices
You can ask to see, correct, or delete the personal information we hold about you. Send a message through our Contact page. Depending on where you live, you may have additional rights under local law.
Security and children
We use reasonable measures to protect information, but no method of transmission is completely secure. This website is not directed at children under 16.
Changes
We may update this policy and will change the date above when we do.